Refund Policy

Thank you for shopping with LuxeDeals. We value your satisfaction and want to ensure that your experience with us is positive. This Refund Policy outlines the terms and conditions for requesting a refund on purchases made through our online store within the United Kingdom. Please read this policy carefully before making a purchase.

  1. Eligibility for Refunds 1.1. To be eligible for a refund, you must have purchased the product(s) directly from LuxeDeals online store located within the UK. 1.2. Refunds are available for products that are damaged, defective, or do not meet the specifications mentioned on our website. 1.3. Refunds are not applicable for products that are used, opened, personalized, or non-returnable items, such as perishable goods, intimate or sanitary products, or downloadable software.
  2. Refund Requests 2.1. If you believe that your purchase is eligible for a refund, please contact our customer support within 14 days from the date of receiving the product(s). 2.2. You can reach our customer support by [insert contact details]. 2.3. Provide your order details, including the order number and a clear description of the issue or reason for the refund request. 2.4. Our customer support team will review your request and provide you with further instructions.
  3. Return and Shipping Process 3.1. If a return is approved, you will be provided with a return merchandise authorization (RMA) number and instructions on how to return the product(s). 3.2. You must return the product(s) in their original packaging, along with all accessories, manuals, and any included promotional items. 3.3. You are responsible for the shipping costs associated with the return, unless the return is due to an error on our part. 3.4. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned product(s) reach us safely. 3.5. Upon receiving the returned product(s), we will inspect them and process the refund within [insert number of days] days.
  4. Refund Options 4.1. If your refund request is approved, you will be eligible for one of the following refund options: - Store Credit: You may choose to receive a store credit for the full purchase amount, which can be used for future purchases from LuxeDeals. - Original Payment Method: If you prefer, we can refund the amount to the original payment method used during the purchase.
  5. Refund Exclusions 5.1. LuxeDeals reserves the right to refuse a refund in the following situations: - If the product(s) are not returned within the specified timeframe. - If the returned product(s) do not meet the eligibility criteria outlined in Section 1. - If the product(s) have been intentionally damaged or misused.
  6. Contact Us 6.1. If you have any questions or concerns about our Refund Policy, please contact our customer support by [insert contact details].

Please note that this Refund Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated with any modifications.

Thank you for shopping with LuxeDeals. We appreciate your business.